Frequently asked questions

Device Compatibility

Q1: How do I check if my device supports eSIM?

You can check your device’s settings under “Cellular” or “Mobile Data.” If there’s an option to add an eSIM, your device supports it.

Q2: Are all smartphones compatible with eSIM?

No, only newer models support eSIM technology. Check the manufacturer’s specifications to confirm if your device is compatible.

Q3: Can I use one eSIM across multiple devices?

No, an eSIM is locked to the device where it was first activated. You’ll need a new eSIM for another device.

Q4: Does eSIM work with all carriers?

Not all carriers support eSIM technology, but most major carriers do. Check your carrier’s support before purchasing an eSIM plan.

Installation and Setup

Q5: How do I install and set up an eSIM on my device?

Once you’ve purchased your eSIM, scan the QR code from your device settings under “Add Cellular Plan,” and follow the on-screen prompts.

Q6: When can I install my eSIM after purchase?

You can install your eSIM as soon as you receive the QR code. It’s available for immediate use.

Q7: What if my device doesn’t recognize the eSIM QR code?

Make sure your camera is functioning and that you’re scanning the QR code in good lighting. If issues persist, reach out to our support team.

Q8: Can I switch between eSIMs on my device?

Yes, most devices allow you to store multiple eSIMs and switch between them in your mobile settings.

Data Plans and Usage

Q9: How do I choose the right data plan for my needs?

simEz offers data plans based on your location and usage. Choose a plan that suits your data needs and duration of travel.

Q10: How can I track my data usage?

You can track your data usage from your device’s settings under “Cellular Data” or through the simEz platform for detailed insights.

Q11: What happens if I run out of data on my eSIM?

You can easily purchase additional data plans through simEz to extend your connectivity without losing access.

Q12: Does my data plan work in multiple countries?

Yes, we offer international data plans that allow you to stay connected across different countries without changing SIMs.

Account and Management

Q13: Can I use one eSIM for multiple accounts?

Each eSIM is tied to a specific carrier or plan, so you’ll need separate eSIMs for different accounts or carriers.

Q14: How do I view my purchase history?

You can view your eSIM purchase history by logging into your simEz account, where all your transactions are recorded.

Q15: Can I get a refund if I don’t use my eSIM?

No, currently we do not provide refund services. Review the terms of your purchase or contact support for details.

Q16: What happens if I lose my phone with an active eSIM?

If you lose your phone, contact us immediately to deactivate the eSIM on that device and help you transfer it to a new one.